Privacy Policy
At Probot Oy, we’re committed to protecting your privacy and personal data in the manner required under the EU’s General Data Protection Regulation (GDPR). If you have any questions related to data protection, contact us for more information by email at privacy@probot.fi.
Our services require us to collect and process some of your data. Our privacy policies provide information about which of your personal data we collect, which principles we follow in processing the data, and what are your rights related to your data. We value your privacy and provide you with an opportunity to have a say in the processing of your data as necessary.
By using our website or services or contacting us, you give your permission for us to process your personal data in accordance with our privacy policy.
Our privacy policy
Customer register and newsletter
Privacy statement last updated 10 June 2022.
Data controller
Probot Oy
Business ID 2040254-1
Ostomiehentie 12 A 8-10, 90420 Oulu, Finland
Contact information of the data controller:
Probot Oy
contact@probot.fi
+358 44 3333 439
probot.fi
Contact information related to data protection and personal data processing:
privacy@probot.fi
Name of the register:
Probot Oy’s customer register and newsletter register
Purpose of personal data processing
We collect, store, and process your personal data only for predetermined purposes on the grounds required by law. The basis for processing is always a legal obligation, contract, legitimate interest, or your own consent.
Purposes of the customer register:
- Cutomer experience and customer service improvement
- Development of our services and business
- Order delivery, processing and archiving
- Invoicing
- Collecting feedback
- Customer maintenance, support and communication
- Communicating about our services and news
- Designing, targeting, reporting and analysis of marketing communications
- Contractual obligations realization
- Statistics collection
Purpose of the newsletter:
- Customer communication
Data sources
We collect your personal data mainly based on information provided by you or your employer, e.g. when using our services or contacting us. In addition, we may receive information from our partners, the website of the organization you represent, events, public sources and registers, as well as public profile information on social media and paid advertising tools.
Regarding the users of our website, we also receive anonymous analytics information from the Google Analytics service. This information is used to develop the website.
Data content
Customer register:
- The name of your company or organization
- The website address of your company of organization
- Your first and last name
- Your title or area of responsibility
- Your telephone number
- Your email address
- The postal address and region of your company or organization
- Additional information provided by you
- Your invoicing and payment information
- Your customer relationship information
- Information related to the use of the website
Newsletter:
- The name of your company or organization
- Your first and last name
- Your title or area of responsibility
- Your email address
Data disclosurers and transfers
As a general rule, your personal data is only processed by Probot Oy’s personnel in connection with their work. However, information may be selectively disclosed to third parties for necessary information if assigned by the data controller.
However, the ownership of the data is not transferred to the service providers upon transfer, and third parties do not have the right to use it more widely than the mandate. These service providers include e.g.
- Contractual partners, e.g. postal and transport services and accountancy (address details / billing information)
- Website analytics service Google Analytics (anonymous analytics data)
- Newsletter service MailChimp (name, email address)
- Financial administration software Heeros ja billing operator (billing information)
- Communication application Telegram (internal communication to manage customer relationships)
- Online meeting services, e.g. Teams, Google Meet, Zoom (customership management, remote counsulting)
- Task management tools, e.g. Trello, Slack, Todoist (work management for customership management)
- Personal data can be transferred to authorities under current legislation
As the data controller, we do not transfer your personal data outside the EU or EEA. However, the third-party service providers we use may transfer data in their systems outside this area. In this case, the protection of personal data is taken care of as required by the GDPR.
Period of storing data
We store your personal data only for the time required by the contract, the law, or the purposes described in this privacy statement.
- Customer register: Your data is stored for five years from the last contact, unless a longer period is well justified.
- Newsletter: Your data will be stored as long as you are an active newsletter subscriber.
- Google Analytics analytics data: Anonymous analytics data is stored for 26 months, after which the data is automatically deleted.
If the law or other obligation specifies a longer retention period for the storage of personal data, we comply with this external obligation.
Data protection
Your personal information is kept confidential, and only those who need it in their work can access it. The register is processed with care. The registers are based on IT systems, the use of which requires a username, password and access rights. We take care of digital information security appropriately. All data processors are bound by the duty of confidentiality. Materials containing personal data are disposed of securely.
The rights of the data subject
Personal information about you can be deleted or anonymized at your request. After this, your data is no longer used for the purposes described in the statement, unless the data has an obligation indicated by law. You also have the right to check information about yourself and correct any incomplete, incorrect, or outdated information.
You have the right to refuse to receive the newsletter or other direct marketing messages by following the instructions in such messages to be removed from the mailing list or by notifying us separately by email at privacy@probot.fi.
In all matters related to your personal data and data protection, you can contact us by email at privacy@probot.fi. We respond to contacts without undue delay but not later than one month after receiving the message. Contacts must be sufficiently individualized so that your identity can be verified.
You also have the right under certain conditions to request a restriction of the processing of your data, to object to the processing of the data, or to file a complaint with the supervisory authority if you feel that your personal data has not been processed by the legislation.
More information: www.tietosuoja.fi
Updating the privacy policy
We update our practices and privacy policy as necessary or as required by legal amendments. We inform registered users of significant changes by email and on our website probot.fi.
Contact on data protection
Probot Oy (Business ID 2040254-1)
Ostomiehentie 12 A 8-10, 90420 Oulu
privacy@probot.fi
Partners and stakeholders
Privacy statement last updated 10 June 2022.
Data controller
Probot Oy
Business ID 2040254-1
Ostomiehentie 12 A 8-10, 90420 Oulu
Contact information of the data controller:
Probot Oy
contact@probot.fi
+358 44 3333 439
probot.fi
Contact information related to data protection and personal data processing:
privacy@probot.fi
Name of the register:
Probot Oy’s partner and stakeholder register
Purpose of data processing
We collect, store, and process your personal data only for predetermined purposes on the grounds required by law. The basis for processing is always a legal obligation, contract, legitimate interest, or your own consent.
Purposes of the partner and stakeholder register:
- Implementation, maintenance and development of cooperation
- Communicating about our services and news
- Contractual obligations realization
- Collecting feedback
- Mapping potential new partners
Sources of information
We collect your personal data mainly based on information provided by you or your employer, for example in connection with drawing up contracts, using our services, or contacting us. In addition, we may receive information from our other partners, the website of the organization you represent, events, public sources and registers, as well as public profile information on social media and paid advertising tools.
Data content
Partner and stakelholder register:
- The name of your company or organization
- The website address of your company of organization
- Your first and last name
- Your title or area of responsibility
- Your telephone number
- Your email address
- The postal address and region of your company or organization
- Additional information provided by you
- Your invoicing and payment information
- Information about valid contracts
- Other additional information related to cooperation
Data disclosures and transfers
As a general rule, your personal data is only processed by Probot Oy’s personnel in connection with their work. However, information may be selectively disclosed to third parties for necessary information if assigned by the data controller. However, the ownership of the data is not transferred to the service providers upon transfer, and third parties do not have the right to use it more widely than the mandate. These service providers include e.g.
- Contractual partners, e.g. postal and transport services and accountancy (address details / billing information)
- Website analytics service Google Analytics (anonymous analytics data)
- Newsletter service MailChimp (name, email address)
- Financial administration software Heeros ja billing operator (billing information)
- Communication application Telegram (internal communication to manage customer relationships)
- Online meeting services, e.g. Teams, Google Meet, Zoom (customership management, remote counsulting)
- Task management tools, e.g. Trello, Slack, Todoist (work management for customership management)
- Personal data can be transferred to authorities under current legislation
As the data controller, we do not transfer your personal data outside the EU or EEA. However, the third-party service providers we use may transfer data in their systems outside this area. In this case, the protection of personal data is taken care of as required by the GDPR.
Period of storing data
We store your personal data only for the time required by the contract, the law, or the purposes described in this privacy statement.
Data protection
Your personal information is kept confidential, and only those who need it in their work can access it. The register is processed with care. The registers are based on IT systems, the use of which requires a username, password and access rights. We take care of digital information security appropriately. All data processors are bound by the duty of confidentiality. Materials containing personal data are disposed of securely.
The rights of the data subject
Personal information about you can be deleted or anonymized at your request. After this, your data is no longer used for the purposes described in the statement, unless the data has an obligation indicated by law. You also have the right to check information about yourself and correct any incomplete, incorrect, or outdated information.
You have the right to refuse to receive the newsletter or other direct marketing messages by following the instructions in such messages to be removed from the mailing list or by notifying us separately by email at privacy@probot.fi.
In all matters related to your personal data and data protection, you can contact us by email at privacy@probot.fi. We respond to contacts without undue delay but not later than one month after receiving the message. Contacts must be sufficiently individualized so that your identity can be verified.
You also have the right under certain conditions to request a restriction of the processing of your data, to object to the processing of the data, or to file a complaint with the supervisory authority if you feel that your personal data has not been processed by the legislation.
More information: www.tietosuoja.fi
Updating the privacy policy
We update our practices and privacy policy as necessary or as required by legal amendments. We inform registered users of significant changes by email and on our website probot.fi.
Contact on data protection
Probot Oy (Business ID 2040254-1)
Ostomiehentie 12 A 8-10, 90420 Oulu
privacy@probot.fi
Privacy statement last updated 10 June 2022.
Probot Oy has its own page in the Facebook community service. For this reason, we also have a joint data controller with Facebook. This privacy statement applies to our page on Facebook, Facebook’s tracking pixel and Facebook’s messaging services. In practice, it is about situations where you like or follow our Facebook page, like, comment or share our updates or contact us in a messaging service.
Data controller
We are joint data controllers with Facebook, where applicable, with regard to fan pages, tracking pixels and messaging services on Facebook. Facebook processes personal data in accordance with its own data protection principles and is mainly responsible for compliance with data security legislation and the implementation of data security and the data subject’s rights in the service. We, on our part, are responsible for processing the content of the messages.
You can manage your Facebook privacy settings on Facebook. For more information on Facebook’s privacy policy, see: https://www.facebook.com/about/privacy
The grounds and purpose of data processing
We process the personal data obtained from Facebook’s fan and community pages and messaging services based on legitimate interest for our sole purposes only. These purposes are:
- Customer service provided on Facebook
- Receiving feedback
- Communicating about topical news or services
- Organising competitions and raffles
- Purchasing Facebook ads
- Measuring the reach of pages or ads
Data sources and content
Facebook will provide us with your username, public profile picture and any other information you have made public on Facebook. We may also gain access to other information you have personally given in comments to our fan or community pages or messaging services.
Data disclosures and transfers
We do not process the data obtained on Facebook in non-Facebook services and your data will not be combined with other registers without your consent and knowledge. We may use social media management tools in managing Facebook.
We will not disclose or transfer data outside the European Union or European Economic Area or international organisations. We will not use the register data to perform automated decision-making or profiling that would have legal effects on the data subject.
Data protection
Facebook is responsible for ensuring data protection and information security on Facebook. Please store your personal user ID and password securely.
We recommend that you use our communication channels for any personal service use or messages containing personal data so that we will be able to ensure the confidentiality and information security of the data.
See our website for our contact channels probot.fi.
The rights of the data subject
You have the right to obtain confirmation of which of your data have been stored in our register, obtain the rectification or erasure of inaccurate personal data or transfer the data from one system to another. You may also oppose or restrict the processing of your personal data. If you wish to exercise these rights or obtain further information about the processing of personal data, you may contact Facebook, as Facebook is primarily responsible for the implementation of your rights.
More information: https://www.facebook.com/privacy/
You may restrict the processing of your personal data by us by unliking or unfollowing our fan or community page. You may also request us to delete a discussion between us in the messaging service.
If you consider that the processing of your personal data has violated valid legislation, you have the right to lodge a complaint with a supervisory authority.
More information: www.tietosuoja.fi
Updating the privacy policy
We update our practices and privacy policy as necessary or as required by legal amendments. We also provide information about any major changes on the privacy page on our website probot.fi.
In matters concerning our contact register, contact us at
Probot Oy (Business ID: 2040254-1)
Ostomiehentie 12 A 8-10, 90420 Oulu
privacy@probot.fi